Ticket panels and menu
Button panels and a main menu to pick a category. Each category has its own channel, staff roles and limits.
Discord ticket bot
Every requeston your server,taken care of.
Dispatch opens tickets from panels and menus, collects details with forms and questionnaires, routes them to the right staff and keeps an eye on SLAs. On close, transcripts and feedback are archived and encrypted.
Self-hosted · encrypted data · least privilegedispatch://ticket streamon duty
- ticket.open#0142 · Tech support · opened by julia.rnew
- form.submitStaff application · 6/6 valid answerssubmitted
- ticket.claim#0139 · claimed by mod.luke · high priorityassigned
- sla.escalation#0131 · first response over 30 min · @Supervisorsescalated
- transcript.ready#0127 · 84 messages archived · feedback 5/5closed
5 open ticketsSLAs metencrypted transcripts
4dashboard access levels
AES-256encryption for transcripts and sensitive data
2 SLAsfirst response and resolution
0Administrator permissions required
Features
Your whole support desk, in one bot.
From open to close: categories, staff, automations and history are configured from the dashboard, with no commands to remember.
Forms and questionnaires
Applications and questionnaires with validated questions, DM or ephemeral delivery, scheduling and per-role permissions. Answers can open a ticket.
Claims, assignment, priorities
Staff claim, assign, move tickets between categories and set status and priority, from Discord or the dashboard.
SLAs and escalation
First-response and resolution targets per category, inactivity warnings, auto-close and escalation to the roles in charge, from the Plus plan.
Transcripts
HTML transcripts generated on close, sent to an archive channel or the user, encrypted at rest with configurable retention.
Analytics and feedback
Daily volumes, average times, SLA breaches, user ratings and staff activity in a single view.
Anti-spam and blacklist
Cooldowns, open-ticket limits and attempt windows stop abuse; the blacklist keeps problem users out.
RBAC and audit
Discord sign-in with Viewer, Moderator, Admin and Owner levels verified live. Every panel change is audited.
Security and self-hosting
Runs on your own infrastructure with Docker: least-privilege database, segmented network and separate secrets per service.
Flow
From button to transcript, nothing lost.
- 01
Intake
The user picks a category from a panel or the menu; anti-spam and blacklist are checked before the channel is created.
- 02
Questionnaire
The category questions collect what staff need up front, with answer validation.
- 03
Staff
Claims, assignment, priority and canned replies; SLAs warn and escalate when a ticket stalls.
- 04
Close
Encrypted transcript, user feedback and automatic retention of channels and data.
Getting started
Up and running in three steps.
- 01
Add the bot
Authorise Dispatch with only the permissions needed to manage ticket channels and messages: no Administrator.
- 02
Sign in with Discord
The dashboard lists the servers you can manage and applies your access level.
- 03
Set up categories
Create categories, staff roles, forms and panels, then publish them in the channel you like.
Security
Built for your support data.
Tickets hold private conversations. Dispatch treats them accordingly, from the database to the network.
- Least privilege
- No Administrator, Manage Server, Ban or Kick: only what ticket channels and messages need.
- Encrypted data
- Transcripts, staff notes, blacklist reasons and sessions are encrypted with AES-256-GCM.
- Protected sessions
- httpOnly cookies, origin checks on every change and rate limits on the panel API.
- Least-privilege database
- Separate Postgres roles for API and bot: the bot cannot read sessions, notes or panel audit.
- Segmented network
- The database and the bot internal API are never exposed; each container reaches only what it needs.
FAQ
Frequently asked questions.
What is Dispatch?
Dispatch is a Discord ticket bot: members open requests from a panel or menu, staff handle them in private channels and transcripts are archived on close. Everything is configured from a web dashboard.
How do I add a ticket system to my Discord server?
Add the bot with the “Add to Discord” button, sign in to the dashboard with your Discord account, create a category with its staff roles and publish a panel in any channel.
Does Dispatch need Administrator permission?
No. The bot only asks for the permissions needed to create and manage ticket channels, threads and messages.
Can I build forms and staff applications?
Yes. Forms collect validated answers, can be sent by DM or as ephemeral messages, restricted by role and, if you want, open a ticket automatically.
Are ticket transcripts saved?
Yes. On close Dispatch generates an HTML transcript, sends it to your archive channel (and to the user if enabled) and keeps it encrypted with configurable retention.
Can members rate the staff?
Members rate each ticket with stars, the rating goes to the moderator who claimed it, and on the Pro and Brand plans Dispatch can post a weekly or monthly moderator leaderboard.
Is Dispatch free?
Yes: the Free plan includes tickets, panels, forms, transcripts, the ticket log and ratings, for every server and with no time limit. The paid Plus, Pro and Brand plans raise the limits and retention and add SLA automations, staff threads, the moderator leaderboard and bot branding; they are activated by contacting the operator, as explained on the pricing page.
Bring order to your server support.
Add the bot, sign in with Discord and publish your first panel in minutes.